Refund Policy

This Refund Policy is part of Voye’s Terms and Conditions.  

  1. Refund Request. You may request a refund within thirty (30) days from the date of purchase if the ESIM cannot be installed and/or used due to a technical problem originating from Voye and such technical problem cannot be resolved in a timely manner.  
  2. Cooperation. Your cooperation in attempting to promptly resolve the technical problem is crucial, as failure to do so may result in the refund being denied.  
  3. Validity Period. Each Plan has its own validity period. No refunds will be given for remaining credit after the validity period expires.
  4. Manner of Refund.  Refunds are issued through the same payment instrument (i.e. credit card) used to make the purchase.  After the refund is processed it may take time for the refund to appear on the applicable credit card or other applicable statement.
  5. Refund Process. Each request for a refund will be subject to investigation and approval prior to being effected.  If the refund is approved, a processing fee may apply. The maximum refund shall be equal to or less than the total amount paid for Services, with respect to which there was a technical problem.
  6. Refund Refusal. Voye reserves the right to refuse any form of refund if there is evidence of abuse, violation of our terms and conditions, or any fraudulent activities related to using Voye’s Services.
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Your Device Is Supported!

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Supported Devices:

  • Apple
    • iPhone 15
    • iPhone 15 Plus
    • iPhone 15 Pro
    • iPhone 15 Pro Max
    • iPhone 14
    • iPhone 14 Plus
    • iPhone 14 Pro
    • iPhone 14 Pro Max
    • iPhone 13
    • iPhone 13 Pro
    • iPhone 13 Pro Max
    • iPhone 13 Mini
    • iPhone 12
    • iPhone 12 Pro
    • iPhone 12 Pro Max
    • iPhone 12 Mini
    • iPhone 11
    • iPhone 11 Pro
    • iPhone 11 Pro Max
    • iPhone XS
    • iPhone XS Max
    • iPhone XR
    • iPhone SE (2022)
    • iPhone SE (2020)
    • iPad (7th generation)
    • iPad (8th generation)
    • iPad (9th generation)
    • iPad (10th generation)
    • iPad Mini (5th generation)
    • iPad Mini (6th generation)
    • iPad Air (5th generation)
    • iPad Air (4th generation)
    • iPad Air (3rd generation)
    • iPad Pro 11-inch (1st generation)
    • iPad Pro 11-inch (2nd generation)
    • iPad Pro 11-inch (3rd generation)
    • iPad Pro 11-inch (4th generation)
    • iPad Pro 12.9-inch (3rd generation)
    • iPad Pro 12.9-inch (4th generation)
    • iPad Pro 12.9-inch (5th generation)
    • iPad Pro 12.9-inch (6th generation)
  • Samsung
    • Galaxy S24
    • Galaxy A54 5G
    • Galaxy S23
    • Galaxy S23+
    • Galaxy S23 FE
    • Galaxy S23 Ultra
    • Galaxy S22 5G*
    • Galaxy S22+ 5G*
    • Galaxy S22 Ultra 5G*
    • Galaxy S21 5G*
    • Galaxy S21+ 5G*
    • Galaxy S21 Ultra 5G*
    • Galaxy S20*
    • Galaxy S20+*
    • Galaxy S20 5G*
    • Galaxy S20+ 5G*
    • Galaxy S20 Ultra*
    • Galaxy S20 Ultra 5G*
    • Galaxy Z Flip
    • Galaxy Z Flip 3 5G
    • Galaxy Z Flip 4
    • Galaxy Z Flip 5
    • Galaxy Z Fold
    • Galaxy Z Fold 2
    • Galaxy Z Fold 3
    • Galaxy Z Fold 4
    • Galaxy Z Fold 5
    • Galaxy Note 20
    • Galaxy Note 20 5G
    • Galaxy Note 20 Ultra*
    • Galaxy Note 20 Ultra 5G*
  • Google Pixel
    • Pixel 8
    • Pixel 8 Pro
    • Pixel 7
    • Pixel 7a
    • Pixel Fold
    • Pixel 7 Pro
    • Pixel 6
    • Pixel 6a
    • Pixel 6 Pro
    • Pixel 5
    • Pixel 5a
    • Pixel 4
    • Pixel 4a
    • Pixel 4 XL
    • Pixel 3
    • Pixel 3 XL
    • Pixel 3a
    • Pixel 3a XL
  • XIAOMI
    • 14 Pro
    • 13
    • 13 Pro
    • 13 Lite
    • 13T
    • 13T Pro
    • 12T Pro
    • Redmi Note 11 Pro 5G
  • Huawei
    • P40
    • P40 Pro
    • Mate 40 Pro
  • ONEPLUS
    • OnePlus 12
    • OnePlus 11
  • OPPO
    • Reno6 Pro 5G
    • A55s 5G
    • Find N2 Flip
    • Find X3 Pro
    • Find X5
    • Find X5 Pro
    • Reno A
  • MOTOROLA
    • Moto G54
    • Edge 40 Neo
    • Edge 40 Pro
    • Edge+
    • Razr 40 Ultra
    • Razr 2022
    • Razr 2019
    • Razr 5G
    • G53 5G
  • NOKIA
    • G60
    • XR21
    • X30