Terms and Conditions

  1. Introduction
    1. These terms and conditions (“Terms”), as may be amended from time to time by Voye Global Connectivity Ltd. (“Voye”) apply to Voye’s website and or its application (collectively “Application”) and all services rendered by Voye in connection with the sale and use of prepaid eSIMs (“eSIMS”).
    2. By accessing, browsing and using the Application and/or making a purchase on the Application, you agree to be bound by these terms and conditions and you acknowledge and agree that you have read, understood and agree to the terms and conditions set out below and the privacy statement. You further authorize that you have the legal capacity to agree and accept these terms and conditions.
  2. Services
    1.  Data Plans. Voye sells ESIM based, international connectivity pursuant to prepaid plans in accordance with the Plan Description (“Plan” and “Services” respectively). You can find our Plan Description here.
    2. Duration of Services. You may begin using Services after receipt of confirmation of successful installation of the ESIM on your device. Services begin upon the date of activation of the ESIM on your device and end upon the earlier of when your Plan terminates, expires, or you deleted the ESIM from your device. In the event you used all the data allowance on your Plan, you may extend your Plan by purchasing a top up for an additional fee, all as further described in the Plan Description.
    3. Suspension of Services. If you breach this Agreement or take any other action that jeopardizes the security of the Application, Services or others users, Voye may suspend your use of Services, and you shall be liable for all charges during such suspension.
    4. Your Obligations. You must not engage in any illegal, fraudulent, or abusive actions when using the Application or Services.
  3. Registration
    1. Registration. To use Services, you must register on the Application, accept these terms and conditions and pay the applicable price for your Plan.
    2. Device Compatibility. You must ensure that your device is ESIM compatible and network unlocked before your purchase. By checking “I have an ESIM compatible and network-unlocked device and my destination is supported” before proceeding with the purchase, you acknowledge that you have checked, this information is correct, and no refund will be provided if your device is not ESIM compatible or if your destination country is not supported. You must check the list of ESIM compatible devices provided at checkout and the list of countries that are supported. The list is not exhaustive.
  4. Fees and Payments
    1. Fees. Services are available on a prepaid basis only. All charges include VAT, unless specified otherwise. Payments are nonrefundable except as explicitly provided in our Refund Policy. You shall not be entitled to offset any amounts against amounts due to Voye, except where such amounts are undisputed or have been confirmed by a final court judgment.
    2. Payment Processing. All payments are processed and secured by our provider, Stripe. Financial information is submitted directly by you to Stripe and Voye will not be responsible for processing or storing this information. We therefore ask that you please consult the terms and conditions and privacy policy of Stripe before submitting any information.
  5. Support

Support for technical matters is available by sending a respective enquiry to support@voyeglobal.com

  1. Refunds
    1. Refunds shall be available only in accordance with our refund policy, which is part of these Terms and Conditions here.
  2. Disclaimers and Limitation of Damages
    1. Disclaimer. Voye does not guarantee that Services will be uninterrupted, timely, secure, or without errors. The materials on the Application are provided “as is”. Voye makes no warranties, express or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Voye does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on the Application or otherwise relating to such materials or on any Applications linked to this Application.
    2. Limitation of Liability. In no event shall Voye be liable for any special, incidental, or consequential damages that are directly or indirectly related to the use of or inability to use the Application or Services, even if Voye has been advised of the same. Voye shall not be liable for any damages alleged due to interruption in Services. The total liability of Voye for any and all damages, losses or causes of action, whether in contract or tort, including but not limited to negligence, arising from this Agreement or use of the Application or Services shall in no event exceed the amount you paid us for the specific Services that were not available for your use.
  3. Modifications
    1. The Plans from Voye are offered as-is, and no further modifications or customizations can be made based on individual requests once purchased.
    2. Operators and countries of service supported may change during the duration of the Plan.
  4. Entire Agreement
    1. These Terms and any policies incorporated in these Terms contain the entire agreement between you and Voye regarding the use of Services and Application and supersede any prior or contemporaneous agreements, communications, or understandings between you and Voye.
  1. Jurisdiction, Venue and Choice of Law
    1. These Terms will be governed by the laws of the State of Israel, excluding conflicts of law rules or principles. All claims arising out of or relating to these Terms will be brought exclusively in courts of Tel Aviv.

Your Device Is Supported!

Text congratulating you about your device support! And telling you that you can still check the list of supported devices if you want to see for your friends / family.

Supported Devices:

  • Apple
    • iPhone 15
    • iPhone 15 Plus
    • iPhone 15 Pro
    • iPhone 15 Pro Max
    • iPhone 14
    • iPhone 14 Plus
    • iPhone 14 Pro
    • iPhone 14 Pro Max
    • iPhone 13
    • iPhone 13 Pro
    • iPhone 13 Pro Max
    • iPhone 13 Mini
    • iPhone 12
    • iPhone 12 Pro
    • iPhone 12 Pro Max
    • iPhone 12 Mini
    • iPhone 11
    • iPhone 11 Pro
    • iPhone 11 Pro Max
    • iPhone XS
    • iPhone XS Max
    • iPhone XR
    • iPhone SE (2022)
    • iPhone SE (2020)
    • iPad (7th generation)
    • iPad (8th generation)
    • iPad (9th generation)
    • iPad (10th generation)
    • iPad Mini (5th generation)
    • iPad Mini (6th generation)
    • iPad Air (5th generation)
    • iPad Air (4th generation)
    • iPad Air (3rd generation)
    • iPad Pro 11-inch (1st generation)
    • iPad Pro 11-inch (2nd generation)
    • iPad Pro 11-inch (3rd generation)
    • iPad Pro 11-inch (4th generation)
    • iPad Pro 12.9-inch (3rd generation)
    • iPad Pro 12.9-inch (4th generation)
    • iPad Pro 12.9-inch (5th generation)
    • iPad Pro 12.9-inch (6th generation)

    Note that iPhone devices from Mainland China aren’t eSIM compatible. Also iPhone devices from Hong Kong and Macao aren’t compatible (except for iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020 and iPhone XS)

  • Samsung
    • Galaxy S24
    • Galaxy A54 5G
    • Galaxy S23
    • Galaxy S23+
    • Galaxy S23 FE
    • Galaxy S23 Ultra
    • Galaxy S22 5G*
    • Galaxy S22+ 5G*
    • Galaxy S22 Ultra 5G*
    • Galaxy S21 5G*
    • Galaxy S21+ 5G*
    • Galaxy S21 Ultra 5G*
    • Galaxy S20*
    • Galaxy S20+*
    • Galaxy S20 5G*
    • Galaxy S20+ 5G*
    • Galaxy S20 Ultra*
    • Galaxy S20 Ultra 5G*
    • Galaxy Z Flip
    • Galaxy Z Flip 3 5G
    • Galaxy Z Flip 4
    • Galaxy Z Flip 5
    • Galaxy Z Fold
    • Galaxy Z Fold 2
    • Galaxy Z Fold 3
    • Galaxy Z Fold 4
    • Galaxy Z Fold 5
    • Galaxy Note 20
    • Galaxy Note 20 5G
    • Galaxy Note 20 Ultra*
    • Galaxy Note 20 Ultra 5G*

    Note that Samsung devices from Mainland China, Hong Kong, and Taiwan aren’t eSIM compatible. Additionally, Galaxy S20, S21*, and Note 20 Ultra devices from the USA. Galaxy FE models are also not eSIM compatible except for S23FE.

  • Google Pixel
    • Pixel 8
    • Pixel 8 Pro
    • Pixel 7
    • Pixel 7a
    • Pixel Fold
    • Pixel 7 Pro
    • Pixel 6
    • Pixel 6a
    • Pixel 6 Pro
    • Pixel 5
    • Pixel 5a
    • Pixel 4
    • Pixel 4a
    • Pixel 4 XL
    • Pixel 3
    • Pixel 3 XL
    • Pixel 3a
    • Pixel 3a XL
    • 14 Pro
    • 13
    • 13 Pro
    • 13 Lite
    • 13T
    • 13T Pro
    • 12T Pro
    • Redmi Note 11 Pro 5G

    Xiaomi Redmi Note 11 Pro 5G eSIM is available in Japan only.

  • Huawei
    • P40
    • P40 Pro
    • Mate 40 Pro
    • OnePlus 12
    • OnePlus 11
  • OPPO
    • Reno6 Pro 5G
    • A55s 5G
    • Find N2 Flip
    • Find X3 Pro
    • Find X5
    • Find X5 Pro
    • Reno A
    • Moto G54
    • Edge 40 Neo
    • Edge 40 Pro
    • Edge+
    • Razr 40 Ultra
    • Razr 2022
    • Razr 2019
    • Razr 5G
    • G53 5G
    • G60
    • XR21
    • X30