Do all Mobile Devices support eSIM?

eSIM technology is now considered a staple feature for most phones released, however older devices and certain devices manufactured in specific locations do not support eSIMs. Click here to view the full list of devices.

Can I use Voye’s eSIM anywhere in the world?

Almost! Voye eSIM coverage reaches up to 130+ countries globally. If you’re looking for a specific location, make sure you look it up first and see if we support it!Few notes:Cruises between destinations are not supported. Some locations have unstable network infrastructure, which might lead to a bad reception. For example the Sinay desert in Egypt is known for bad reception. While we will try to give you the best experience, we cannot vouch it for these areas.

How do I install my eSIM?

Installing your new eSIM is easy and simple! Just scan the QR code and you’ll be ready to go!Having issues with it? You can view our dedicated step-by-step installation guides for iOS & Android.

I’ve installed my eSIM, what’s next?

Did you know you can test your eSIM in your home country? With each eSIM you purchase you receive a free 100MB complementary plan. Simply turn on your Voye eSIM and try connecting to the internet. If it works, great! Your eSIM is working properly. If not you can check the step-by-step guides for iOS & Android.Just remember to turn off your eSIM once you are done testing it.

I’ve arrived at my destination, what do I do?

Simply turn on your Voye eSIM and you are ready to go!Something isn’t working? Check our iOS & Android guides to see everything was configured properly.Still unable to connect with your eSIM? Our support team can help you

How do I know how much data I’ve used up?

Simply log into Voye’s website and click My Account. Then choose My eSIMs. There you’ll be able to see your current eSIM, how much data you’ve used so far and how much data you have left on your plan. We’ll also send you email notifications once you’ve used 80% and 99% of your plan’s data.

Is my plan activated automatically?

Your plan will only activate once you reach your destination and activate your eSIM. As mentioned before, you can test your eSIM for free using the 100MB plan in your home country but doing so won’t activate your plan nor will it deduct from your total data usage.

Can I make phone calls or send SMSs using Voye’s eSIM?

You can! We have specific plans that include both incoming/outgoing calls and SMSs. You can view all details about these plans here.In addition, you can use your eSIM to make voice calls using various apps such as Whatsapp & Telegram.

How much data do I need?

Data depends on your usage. If you’re texting or using Google Maps you won’t be using too much dataIf you plan on watching Netflix, TikTok and other video streaming apps, you might consume a higher amount of data.Here is a rough estimation for usage*: 1GB = 12 hours of browsing the web, 5 hours navigating with Google Maps, and listening to 200 songs.3GB = 36 hours of browsing the web, 15 hours navigating with Google Maps, listening to 600 songs and streaming video for 3 hours10GB = 120 hours of browsing the web, 50 hours navigating with Google Maps, listening to 2,000 songs and streaming video for 10 hours.This rough estimate is an example and by no means actual statistics for usage.

How can I contact Voye?

There are a few ways to contact us:Send us a WhatsApp message at +1929-566-4818,Contact us directly from our website’s chat.Send us an email to support@voyeglobal.com

Checkout - Voye Global

Great Choice!

To complete your purchase and receive your eSIM,
follow the steps below:

Plan Details

Coverage
Data
1GB
Valid for
3 Days
Voye Credits
Discount [Remove]
Total price
USD 6.00

Become a Voyer:

Introduction
1. These terms and conditions (“Terms”), as may be amended from time to time by Voye Global Connectivity Ltd. (“Voye”) apply to Voye’s website and or its application (collectively “Application”) and all services rendered by Voye in connection with the sale and use of prepaid eSIMs (“eSIMS”).
2. By accessing, browsing and using the Application and/or making a purchase on the Application, you agree to be bound by these terms and conditions and you acknowledge and agree that you have read, understood and agree to the terms and conditions set out below and the privacy statement. You further authorize that you have the legal capacity to agree and accept these terms and conditions.
Services
1. Data Plans. Voye sells ESIM based, international connectivity pursuant to prepaid plans in accordance with the Plan Description (“Plan” and “Services” respectively). You can find our Plan Description here.
  - Unlimited Plan and Daily Threshold. Plans marked as “unlimited” allow the user to enjoy free access to the internet with no fixed cap on overall data usage. However, these plans contain a daily high-speed data threshold in place to ensure equitable network access for all users. Once this limit has been exceeded, the data speed may be reduced for the remainder of that period.
  - Threshold Reset. The daily threshold automatically resets every 24 hours, at which point your high-speed data is restored.
  - Speed Variation. Both high-speed and reduced-speed experiences may vary based on local network capacity, coverage, device compatibility, signal strength, and other factors beyond our control. We do not guarantee any specific speed, even before reaching the threshold.
2. Duration of Services. You may begin using Services after receipt of confirmation of successful installation of the ESIM on your device. Services begin upon the date of activation of the ESIM on your device and end upon the earlier of when your Plan terminates, expires, or you deleted the ESIM from your device. In the event you used all the data allowance on your Plan, you may extend your Plan by purchasing a top up for an additional fee, all as further described in the Plan Description.
3. Monitoring of Activities. We may monitor usage patterns to maintain a stable network environment for all customers, ensure good -faith usage and compliance with these terms and applicable laws and regulations. If we identify activity inconsistent with normal, good-faith usage, we may reduce speeds or suspend services in accordance with these Terms and applicable regulations.
4. Suspension of Services. If you breach this Agreement or take any other action that jeopardizes the security of the Application, or we identify activity inconsistent with good-faith usage, Voye may reduce the speed or suspend your use of Services, and you shall be liable for all charges during such suspension.
5. Your Obligations. You must not engage in any illegal, fraudulent, or abusive actions when using the Application or Services.
Registration
1. Registration. To use Services, you must register on the Application, accept these terms and conditions and pay the applicable price for your Plan.
2. Device Compatibility. You must ensure that your device is ESIM compatible and network unlocked before your purchase. By checking “I have an ESIM compatible and network-unlocked device and my destination is supported” before proceeding with the purchase, you acknowledge that you have checked, this information is correct, and no refund will be provided if your device is not ESIM compatible or if your destination country is not supported. You must check the list of ESIM compatible devices provided at checkout and the list of countries that are supported. The list is not exhaustive.
Fees and Payments
1. Fees. Services are available on a prepaid basis only. All charges include VAT, unless specified otherwise. Payments are nonrefundable except as explicitly provided in our Refund Policy. You shall not be entitled to offset any amounts against amounts due to Voye, except where such amounts are undisputed or have been confirmed by a final court judgment.
2. Payment Processing. All payments are processed and secured by our provider, Stripe. Financial information is submitted directly by you to Stripe and Voye will not be responsible for processing or storing this information. We therefore ask that you please consult the terms and conditions and privacy policy of Stripe before submitting any information.
Support

Support for technical matters is available by sending a respective enquiry to support@voyeglobal.com

Refunds
1. Refunds shall be available only in accordance with our refund policy, which is part of these Terms and Conditions here.
Disclaimers and Limitation of Damages
1. Disclaimer. Voye does not guarantee that Services will be uninterrupted, timely, secure, or without errors, and does not guarantee any specific speed. The materials on the Application are provided “as is”. Voye makes no warranties, express or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Voye does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on the Application or otherwise relating to such materials or on any Applications linked to this Application.
2. Limitation of Liability. In no event shall Voye be liable for any special, incidental, or consequential damages that are directly or indirectly related to the use of or inability to use the Application or Services, even if Voye has been advised of the same. Voye shall not be liable for any damages alleged due to interruption in Services. The total liability of Voye for any and all damages, losses or causes of action, whether in contract or tort, including but not limited to negligence, arising from this Agreement or use of the Application or Services shall in no event exceed the amount you paid us for the specific Services that were not available for your use.
Modifications
1. The Plans from Voye are offered as-is, and no further modifications or customizations can be made based on individual requests once purchased.
2. Operators and countries of service supported may change during the duration of the Plan.
Entire Agreement
1. These Terms and any policies incorporated in these Terms contain the entire agreement between you and Voye regarding the use of Services and Application and supersede any prior or contemporaneous agreements, communications, or understandings between you and Voye.

Jurisdiction, Venue and Choice of Law
1. These Terms will be governed by the laws of the State of Israel, excluding conflicts of law rules or principles. All claims arising out of or relating to these Terms will be brought exclusively in courts of Tel Aviv.